All 7 guides
Hero11 download guides
Download steps and fixes for every point where a Hero11 download can stall.
Android download steps
Open the Hero11 site in Chrome on your phone, tap DOWNLOAD on the APK banner and wait for the file to finish. Then install it and log in.
Read guideStuck or failed download
Find the download in Chrome, read its status, fix the cause (connection, storage or a paused transfer) and retry once from the Hero11 site.
Read guideFind the download button
The APK banner sits at the very top of the Hero11 site on Android phones. Check your device and browser, reload the page and look above the logo.
Read guideStorage you need
The APK size appears when the download starts. As a rule of thumb, keep about twice that size plus 500 MB free so the app can install and update.
Read guideDownload an update
Check your installed version, download the new APK from the Hero11 site, then install it over the existing app so your login stays in place.
Read guideiPhone and other devices
The Hero11 APK is an Android file and won't install on iPhone. On iOS, open the Hero11 site in Safari and add a Home Screen shortcut.
Read guideAfter-download checklist
Open the finished file, let Chrome install it, tap Install and log in. If Android shows an error, use the table to find the fix.
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